Shipping Policy

PLEASE NOTE the shipping is free to the contiguous United States. Shipping to Hawaii, Alaska, Canada, or other locations outside of the United States please contact our Customer Service Team for a shipping quote.

 

1.About Shipping Address

ComiLED has 6 warehouses in the United States and products will be shipped from the nearest stocking point. This may result in orders being split. If there are objections to not accepting the split can contact the Customer Service Team to modify the shipping address.

 

2.About Pick-Up

Accept made to pickup at any of our 6 US warehouses.

1589 E Nine St,Pomona. CA 91766

2075 Maple Ave, Atlanta, GA 30336

300 Cedar Lane Suite B, Edison NJ 08817

709 Enterprise Drive, Suite 200, Flower Mound, TX 75028

10800 Reading Road, Unit C, Cincinnati,0H,45241

800 s weber rd,suite A,bolingbrook，IL,60490

 

 3.About Cancellation

If you wish to cancel your order, call our Customer Service Department during normal business hours at +1(332) 261-3721.

 

4.About Express

All orders ship via FedEx UPS or USPS. Not accept ship via P.O. Box.

 

5.Duties and Taxes

Duty-free for the contiguous United States. Orders shipped to Canada or other locations outside of the U.S. may be subject to duty and customs fees, which are the responsibility of the customer.

 

6.Delivery & Overnight

Express and Overnight Delivery orders placed after 10:00 a.m. CST will be shipped the next business day. Express and Overnight orders are delivered Monday through Friday; Saturdays and Sundays are not considered service days for Express and Overnight delivery. If you have any questions about an overnight or express order, please call +1(332) 261-3721 during standard business hours (Monday through Friday, 9:00-6:00 p.m. USA)

Shipping time for each order is approximately 3-5 business days.

Please do not refuse to accept delivery of any goods. Refusal will result in additional charges to the customer. If the customer changes the shipping destination after the original order has been placed, forwarding charges will be recharged.

 

7.About Goods Damaged

All goods must be thoroughly inspected by the customer after receiving the goods from the courier company. Make sure that each shipment is received in the quantity ordered. Any shortages, damages, or suspected damages must be photographed and written on the courier slip and submitted to the courier. Although ComiLED is no longer responsible for loss and damage after the carrier has accepted the shipment for transportation, we will be happy to assist you in notifying or filing a freight claim and replacing or repairing damaged or missing materials.