You have up to 30 days to return an item you accidentally ordered. Please contact our Customer Service team to begin the process of a return and refer to our Return Policy for complete details.

We apologize for the trouble you are experiencing with your order and hope to work with you to resolve this issue.

If you ordered from our online marketplaces, please contact our Customer Service Team so they can review your order and address your concerns about the shipping delay.

Ordered Wrong Item

You have up to 30 days to return an item you accidentally ordered.

Wrong Item Received

We apologize for shipping you the wrong item on your order. Please return the incorrect item after speaking with our helpful Customer Service Team. Once your returned item is received and inspected, we will send you the replacement item.

Please contact our Customer Service Team to begin the process of a return and refer to our Return Policy for complete details.

If you ordered on our website, please contact our Customer Service Team so they can review your order and answer your questions or directly call us.

Yes, ComiLED offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form at the bottom of our website to provide details about which products interest you and the estimated quantities you wish to purchase. A ComiLED Sales representative will correspond with you.

At this time, there is no price match guarantee. Any price variance you see may be attributed to a strategic promotion.

Please Contact Our Customer Service Team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

Definitely! We would be happy to send you free samples so that you can evaluate the quality of our products. All you have to do is contact our customer service or talk to us on the phone and our customer service will arrange it immediately.

Duty free for the contiguous United States. Orders shipped to Canada or other locations outside of the U.S. may be subject to duty and customs fees, which are the responsibility of the customer.

Customer satisfaction is paramount at ComiLED. If you are not entirely satisfied with your purchase, we have a clear Return Policy in place. Products can be returned within a specified period, provided they are in their original condition. Check our Return Policy for more details on how to process a return.

The returned item will be inspected, then we will notify you with details regarding the approval or rejection of your potential refund. Denied refunds occur on a case-by-case basis.

Your refund will be processed as a credit applied to your credit card or original method of payment. Remember to return the item in its original packaging in new and unused condition with all accessories.

Please Note: Original shipping charges will only be refunded when the product return is the result of a ComiLED error. For a smooth return of the product, please contact the

Return to sender or refused packages will be restored to inventory and you will be issued a refund for the order minus actual shipping cost.

Your refund will be processed as a credit applied to your credit card or original method of payment.

Please Note: Original shipping charges will only be refunded when the product return is the result of a ComiLED error. We do not take reponsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of the purchase. For a smooth return, please contact the Customer Service Team prior to returning your product.

Once your return has been approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This usually takes about 3-5 business days.

If you have already been approved for a refund, but are not yet seeing it on your statement, remember that banks and credit card institutions often take time to process a refund before the amount is officially posted to your account. Please contact your financial institution or credit card company, in case your overdue refund has been caused by a delay in posting. Already did that? Please Contact Us.

No restocking fees apply to ComiLED brand items.

ComiLED offers warranties that are displayed on each product page. Please refer to the ComiLED Warranty Policy for additional details.

You do not need to register your product to claim a warranty issue. Please refer to the ComiLED Warranty Policy for additional details.

The Warranty Period begins on the date of retail purchase by the original purchaser of the product are warranted for 5 years.

We are sorry to hear you are experiencing issues. Please email the following information to sales@comiled.com so our Customer Service team can process your warranty claim.

1.Order Number.

2.Number of lights not working as intended.

3.Current Shipping Address.

PLEASE NOTE the shipping is free to the contiguous United States. Shipping to Hawaii, Alaska, Canada, or other locations outside of the United States please contact our Customer Service Team for a shipping quote.

Yes, Shipments can be tracked through FedEx.com,UPS.com, USPS.com or personal order center.

We just ship inside the contiguous United States.

All orders ship via FedEx or UPS or USPS. Not accept ship via P.O. Box.

At ComiLED, we pride ourselves on efficiency. With warehouses strategically located across the Central, Western, and Eastern United States, we offer same-day shipping for orders placed before a specified cutoff time. Please refer to our Shipping Policy .

ComiLED processes digital payments through providers that accept the following debit and credit card payments: VISA, MasterCard, Maestro, JCB, Discover Diners Club, American Express, GooglepayApplepay, Klarna, Afterpay.

Yes, you can pay in installments. Learn more about Klarna or Afterpay.

Please know that there may be additional fees or currency conversion charges depending on your payment method. These fees are charged by the payment platform and are beyond our control.

You can login to your ComiLED account on our website.

Fill out yourself information on Account Login Page to create an account on comiled.com.

Yes, change your password easily by clicking on “forgot your password” from the Account Login Page and providing the email address associated with your account. We will send you an email to reset your password.

Click on “forgot your password” on the Account Login Page. Then provide the email address associated with your account. We will send you an email to reset your password.

ComiLED offers bulk buying options to customers who qualify. Please complete the Bulk Sales & Inquiry Form on our website bottom to provide details about which products interest you and the estimated quantities you wish to purchase. A ComiLED Sales representative will correspond with you.

No, Duty free for the contiguous United States.

If you are tax exempt, please submit your tax-exempt certificate to ComiLED via email to: sales@comiled.com .com attached as a .PDF file. Be sure to include your account details and company name in the email, so our team can quickly assign your tax-exempt status to your account.

Yes, high-volume customers can provide UPS or FedEx account numbers for shipping purposes.

ComiLED offers online payment, COD payment terms or pay in installments.

Bulk buying or high-volume customers please complete the Bulk Sales & Inquiry Form on our website bottom to provide details about which products interest you and the estimated quantities you wish to purchase. Our Sales representative will correspond with you. Or you can directly call us.

ComiLED offers 1pc-2pcs test products to for free. And the test product freight will be borne by you. Please complete the Bulk Sales & Inquiry Form on our website bottom to provide details about which products and our Sales representative will reach out & discuss the best purchasing options available to you.

You can be a third-party distributor to any marketplace. Please contact our Customer Service Team for specific information.

Our helpful ComiLED Customer Service Team is available to assist you via phone, email or live chat during regular business hours (USA):

Yes, you can sign up for the ComiLED newsletter with the link in the footer. Just type in your email address and click on Submit button.

Please contact our helpful Customer Service Team to assist you via phone or email. Our staff is also available Monday through Friday during regular business hours for a live chat. Simply click on the “How can we help?” green button at the bottom right of your browser to chat with our team.

If you are experiencing accessibility issues, you can click on the blue icon at the bottom left of our website to provide feedback regarding web accessibility. In this pop-up, you can read our Accessibility Statement and learn about the interface’s capabilities. You will need screen reader technology for the website to read aloud website data. You can also make the website operable by a keyboard. The Accessibility Statement includes more information for your reference.

ComiLED products are packaged in fully recyclable cardboard.

Yes, you can view certifications insider the technical specifications of each ComiLED product. Simply click on the “Specs” tab within any product (Example: 5CCT recessed light) to review the tech specs.Types of certifications might include: ETL, FCC.

Many of the ComiLED LED lights offered on this website will dim. The product descriptions and technical specifications for each individual product will include that information for your reference. You can also find it under our product page.

Dimming tech specs are usually shown in this format: 5%-100%, meaning that it will dim down to 10% and turn off below that 5% dim setting.

There are multiple types of dimmers available on the market that will function with ComiLED Led. Visit our product page to view our dimmer compatibility list for each dimmable product.

If you need more information, please contact our Sales Team .

Please contact our Customer Service team to cancel your order and reorder the product(s) that you want. Have your order number ready so our team members can quickly assist you with this change request.

Sustainability is a core principle of our business model. Our LED fixtures are designed for energy efficiency and have a longer lifespan, which reduces the need for frequent replacements. We adhere to environmentally friendly manufacturing processes and strive to minimize our ecological footprint.

Contact online Customer Service Team or tel:+1 (332)261-3721 Call US .