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Our Returns Policy

Allow consumers to cancel their orders earlier than the shipment time and within the time specified on the website.

If you are not satisfied with your purchase, we accept returns on unused and uninstalled merchandise in the original packaging within 30 days of purchase.

Shipping Policy

  1. Our policy covers the cost of 1 return label per order. Customer is responsible for the cost of additional return labels for additional boxes.
  2. For orders shipped via pallet, the customer is responsible for return shipping charges.

Need assistance? Contact our Customer Service Team

Return Process

  1. You can request a return within 30 days of purchase

Initiate Return

Example: ORD-123456

Reason for Return

Product Condition

Numbers only, no spaces

Return Address

Jenny (ComiLED Returns)

(US +1) (332) 261-3721

10800 Reading Road, Unit C

Cincinnati OH 45241

Processing Timeline

  • 3-5 business days after receiving your return
  • Refunds issued within 5-7 business days

Warranty & Replacements

Under our Product Warranty, ComiLED provides free replacements for defective or damaged items.